Booking Terms and Conditions

Arrivals & Departures

Your accommodation is available to you from 3pm on the day of arrival. We are grateful if you are able to give us an approximate indication of your arrival time. Please do inform us if your arrival is likely to be after 10pm.

We ask that you vacate your room by 11am on the morning of your departure.

Payment Policy

All bookings must be paid for prior to arrival. Where no prior booking has been made, payment is due when checking in.

The final balance including, dining, drinks and any other purchases must be paid on departure.

Currency & Credit Cards

We accept payment by debit card, credit card or cash in GBP. We do not accept American Express.

Cancellation Policy

Once your reservation has been confirmed, our agreement is a legal contract. In the event of a cancellation, the following terms apply:

• cancellations made within 48 hours of booking and occurring at least 14 days before check-in
  are eligible for a full refund
• cancellations made within 48 hours of booking and occurring between 7 and14 days before
  check-in are eligible for a 50% refund
• cancellations made outside 48 hours of booking and occurring up to 7 days before check-in
  are eligible for a 50% refund
• cancellations made within 7 days of check-in are not eligible for a refund.

No allowance can be made for a failure of guests to arrive, curtailments or early departures. All cancellations must be sent in writing by either e-mail or letter (recorded delivery) to Wood House, Buttermere, Cockermouth, CA13 9FG. We strongly advise all guests to take out holiday insurance to cover any cancellation not protected by our policy.

Allergies & Intolerance

If you suffer from a food allergy or intolerance, please let us know before your arrival. We take every care to avoid any cross contamination when processing a specific allergen free order, however as a domestic kitchen we are unable to guarantee an allergen free environment and are unsuitable for those with the most serious allergies.

The food we regularly serve contains the following allergens: gluten, nuts, eggs, milk (including lactose), fish, crustacea, molluscs, sulphites, soya bean, celery, mustard, sesame seeds and lupin flour.

Alcohol

Wood House has a licence to serve alcohol. Guests are requested not to bring their own alcohol for consumption into the house. This does not apply to the cottage.

Children

We are unable to accommodate children under 16 years in the house. We warmly welcome families with children into the cottage.

Pets

We do not accept pets of any kind.

Smoking

We have spacious grounds where guests are able to smoke outside the buildings. There is no smoking permitted in any part of the house or cottage. Any guest who contravenes this will be asked to leave and charged in full for the reservation that has been made.

We do not permit the smoking of e-cigarettes in any part of the house or cottage.