Booking Terms and Conditions

Arrivals & Departures

Your accommodation is available to you from 3pm on the day of arrival. We are grateful if you are able to give us an approximate indication of your arrival time. Please do inform us if your arrival is likely to be after 10pm.

We ask that you vacate your room by 11am on the morning of your departure.

Payment Policy

We require a 20% deposit to confirm a reservation. The final balance must be paid on departure, to include accommodation, dining, drinks and any other purchases made.

Currency & Credit Cards

We accept payment by debit card, credit card or cash in GBP. We do not accept American Express.

Cancellation Policy

Once your reservation has been confirmed, our agreement is a legal contract and any deposit you have paid is non-refundable. In the event of a cancellation prior to 7 days of your arrival date, your deposit will be retained but there will be no further charges made. In the event of a cancellation within 7 days of your arrival date, it is necessary to charge you for the full cost of your reservation. No allowance can be made for a failure of guests to arrive, curtailments or early departures, or for meals booked but not taken. All cancellations must be sent in writing by either e-mail or letter (recorded delivery) to Wood House, Buttermere, Cockermouth, CA13 9FG. We recommend that you take out holiday insurance to cover any cancellation charges brought about by unforeseen circumstances.

Eating

We serve dinner on Tuesdays, Thursdays and Saturdays for groups of four or more. Dinner is a two course table d’hôte. We are happy to advise other guests on your behalf that you would like to make a group if possible.

We are able to provide packed lunches on request.

Allergies & Intolerance

If you suffer from a food allergy or intolerance, please let us know before your arrival. We take every care to avoid any cross contamination when processing a specific allergen free order, however as a domestic kitchen we are unable to guarantee an allergen free environment and are unsuitable for those with the most serious allergies.

The food we regularly serve contains the following allergens: gluten, nuts, eggs, milk (including lactose), fish, crustacea, molluscs, sulphites, soya bean, celery, mustard, sesame seeds and lupin flour.

Alcohol

Wood House has  a licence to serve alcohol. Guests are requested not to bring their own alcohol for consumption into the house. This does not apply to the cottage.

Children

We are unable to accommodate children under 16 years in the house. We warmly welcome families with children into the cottage.

Pets

We do not accept pets of any kind.

Smoking

We have spacious grounds where guests are able to smoke outside the buildings. There is no smoking permitted in any part of the house or cottage. Any guest who contravenes this will be asked to leave and charged in full for the reservation that has been made.

We do not permit the smoking of e-cigarettes in any part of the house or cottage.

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